Terms of service
Effective date:
The service and operator
Video Atlas provides hosted calling, routing, messaging and administration tools for organizations. The service operator is Video Atlas. These terms cover your use of the service; any separate agreement with your organization may set additional service and commercial conditions.
Accounts and organization access
Provide accurate account information, keep credentials and API keys secure, and tell us promptly about suspected unauthorized access. Use only accounts, numbers and resources you are authorized to use. Your organization manages membership, roles, permissions and settings, and may remove access.
Responsible use
Do not use the service for unlawful calls, harassment, fraud, unsolicited abuse or interference with networks. Do not attempt unauthorized access or bypass access controls. You are responsible for the content you send, the numbers and integrations you connect, and any notices or consent required for recording, messaging and handling other people’s information.
Calls and availability
Availability and call quality depend on networks, devices, carriers and connected services. Features and access may change during development, and interruptions can occur. Do not rely on Video Atlas as your only means of making emergency calls; maintain an alternative way to reach emergency services. Any emergency calling arrangement must be confirmed with your organization and provider.
Your data and connected services
You retain your rights in the content you provide and permit us to process it to deliver and protect the service. Organization permissions and retention settings govern access to and deletion of supported data. The privacy policy explains the information we handle and how to request access or deletion. Third-party carriers and integrations operate under their own terms and privacy practices.
Suspension and ending use
We may restrict access to address abuse, security incidents or legal requirements. Your organization may also end your access. Contact support before ending service if you need help obtaining or deleting data; stored information may be removed according to retention settings and applicable obligations.
Service terms and responsibility
We do not promise uninterrupted or error-free service. To the extent permitted by applicable law and any separate agreement, the service is provided as available without additional warranties. Nothing in these terms excludes rights or responsibilities that cannot legally be excluded. Contact us to discuss service requirements, fees or an agreement before relying on the platform for a production deployment.
Changes and questions
We may update these terms as the service develops and will show the effective date above. For questions about these terms, your account or a data access or deletion request, email support@video-atlas.com.