Make the platform part of your software.
How it works.
- 01
Create an API key
Give each key a role so your application can perform only the actions you allow.
- 02
Connect your application
Use the API to place calls, inspect active calls and manage supported platform settings.
- 03
Receive call events
Configure a webhook endpoint to receive call and chat events as they occur.
- 04
Verify incoming events
Validate event signatures with the secret provided for your integration.
What's behind integrations.
Scoped API access
Each key inherits the permissions of its assigned role. Keys can be created and revoked by authorized users.
Real-time event notifications
Receive signed notifications about call and chat activity so your applications can react as events happen.
Inspect active calls
Query calls in progress and see which participants are involved.
Control calls through the API
Place calls, end them and add participants from your own applications.
Bring your own notifications
Use the platform's mobile notification support or integrate your existing notification infrastructure.
Integrate chat
Work with direct and group conversations and receive events for conversations your integration can access.
The hard parts, handled for you.
| The hard part | How the platform handles it |
|---|---|
| An update doesn't arrive. | Failed deliveries are retried, and events include identifiers so your systems can detect duplicates. |
| Proving an update came from the platform. | Each event is signed using a secret generated for your integration, allowing your system to verify its origin. |
| Why did a call end without an answer? | The event includes the call outcome, such as no answer, busy, declined, unavailable, abandoned or interrupted. |
| Tracing a problem across systems. | Requests and events carry trace IDs so your monitoring can follow activity across integrated services. |
Questions people ask.
Set up your organization.
Create your admin account, add a number, connect a phone, then tune the rest to fit how you work.