Privacy policy
Effective date:
Who we are
Video Atlas is a hosted telephony platform for organizations, operated by Video Atlas.
Data we handle
We handle account details such as names, email addresses and password hashes; organization membership, roles, phone numbers, contacts and routing settings; and session tokens used to sign in. Calls produce participant, timing, routing and quality information. Depending on the features used and organization settings, we also store voicemail, call recordings, chat messages, attachments and uploaded media. Calendar connections and meeting integrations may store event information and credentials needed for the connection.
Why we use it
We use this information to authenticate people, connect and route calls, deliver messages, display history and reports, manage organizations, troubleshoot failures and protect the service. Browser storage keeps sign-in state, preferences and cached calendar data. The marketing site does not add analytics or advertising trackers.
Who can process it
Organization administrators control access through roles and permissions. People authorized by the organization can access the calls, messages and reports their role permits. Video Atlas and infrastructure providers process data to operate the service. Cloudflare delivers the marketing site, and Zoho processes support email. A connected carrier, meeting provider, calendar provider or mobile push service receives the information needed for the integration you or your organization enables. We do not sell personal data.
Storage and retention
Organization settings control retention for supported data, including call history, recordings and messages. Data is kept while needed to provide the service, support the organization and protect the platform. Retention and deletion can differ by data type and by the organization’s settings; contact us for information about your data. No storage or transmission method can guarantee complete security.
Access, correction and deletion
Ask your organization’s administrator about information they manage. You can also email support@video-atlas.com to request access, correction, a copy or deletion of your personal data. Include enough information to identify your account and organization, but do not send passwords or session tokens. We may verify your identity and coordinate with the organization before acting. Tell us if you have a privacy concern or need information about a connected provider.
Changes to this policy
We update this page when our practices change and show the effective date above. Contact us if you need help understanding a change.